About First Great Western Trains
First Great Western operates one of the largest networks, centred on London's Paddington station with services fanning out to Bristol, Cardiff and South Wales, South West England, Oxford, the Cotswolds and many local and long-distance services in between.
The main services - all operated by 125mph high speed trains - run every 30 minutes from London Paddington to Bristol Temple Meads via Reading, Swindon, Chippenham and Bath, every 30 minutes from London Paddington to Cardiff Central, calling at Reading, Swindon, Bristol Parkway and Newport (each hour the train continues to Swansea) and every hour to Plymouth via Reading, Taunton and Exeter (with many services continuing to Penzance).
Facilities on First Great Western Trains
All high speed trains include at least a buffet or Express Cafe serving sandwiches, cakes, and hot and cold drinks.
Some trains also include a travelling chef serving meals at your seat, and the trains travelling from Penzance to Paddington and back serve Pullman Lunch and Dinner menus.
All standard class table seats are equipped with power sockets and all trains have boosted mobile phone signals. Wi-Fi is available in standard class on a pay as you go basis and is free in First Class.
First Class Lounges are available at London Paddington, Bristol Temple Meads and Cardiff Central. Facilities are available to anyone holding a First Class ticket and include complimentary refreshments.
First Great Western Trains Contact Details
First Great Western
If you need to talk with First Great Western you can call them on the following telephone numbers:-
• Customer relations team - 08457 000 125 or +44 1752 675640
• Lost property - 08457 000 125 or +44 1752 835777
• Assisted travel - 0800 197 1329 or +44 1752 675653
• Welsh speaking enquiry line - 0845 604 0500